ESPO Framework Approved. Schools & councils can procure directly. Learn more →
Smiling DBS-checked Hygiene Solutions team member with photo ID loading a sealed waste sack into a branded service van
For every business

We always turn up. We always answer. That's the difference.

If you have a washroom, we can help. Hygiene Solutions delivers dependable commercial washroom services across the UK — with real-time proof of every visit, DBS-checked teams who carry photo ID and 26 years of reliability behind every contract.

26yrs
In business
98%
Client retention
0%
Waste to landfill
30+
Service vans
Accredited, licensed & accountable
ESPO Framework 239_20 approved supplierISO 9001 & ISO 14001 certified by GCL International — UKAS accredited (5965)Safe Contractor approved
Trusted by schools, councils & businesses across the UK
The problem

Tired of unreliable washroom services?

Most facilities managers share the same frustrations. If any of these sound familiar, there is a better option.

"They never turn up or answer the phone"

Large providers miss visits without telling you, then route your call through a call centre while complaints pile up.

We answer the phone and we turn up — every time, for 26 years.

"A different person every visit"

High staff turnover means a new face every week — someone who doesn’t know your site, layout or requirements.

Dedicated same-driver routes with enhanced DBS-checked teams who carry photo ID.

"The invoices make no sense"

Complicated billing with hidden charges and paperwork that takes hours to reconcile every month.

Simple, clear invoicing your finance team will actually thank you for.

"Are we even legally compliant?"

The Workplace Regulations 1992 and Environmental Protection Act require proper sanitary waste disposal — non-compliance risks fines.

Full duty-of-care documentation and audit trails included as standard.
How it works

Switch in three simple steps

Moving from your current provider is painless. We handle the whole transition — you just unlock the washrooms.

1

Free site survey

We visit your site, discuss your specification, advise on suitable products and flag any outdated equipment. On-site or virtual.

2

Competitive quote & plan

You receive a detailed survey document, sample products to see and feel, and a clear mobilisation plan covering every stage.

3

We start, you relax

We install equipment, begin scheduled collections and send proof-of-service emails from day one. No disruption to your team.

Smiling DBS-checked Hygiene Solutions team member loading boxes of washroom consumables into a branded service van at the stockroom
Proof of service emailed after every visit
On the ground

Real teams, real vans, real proof

We are not a call centre with a logo. We are a 30+ van fleet of DBS-checked engineers who turn up, service your washrooms and prove it — every visit.

  • A 30+ van fleet — Dedicated same-driver routes mean the person who services your washroom knows your site.
  • DBS-checked, ID-carrying teams — Every team member is enhanced DBS checked and carries photo ID — trusted on school and care sites.
  • Proof after every visit — An automatic proof-of-service email lands the moment we leave. You never have to wonder if we came.
More about how we work
Time to switch?

Frustrated with your current provider?

If you are with a large national provider, these will sound familiar — and here is how we are different.

Locked in for years

Contracts you cannot escape

Lengthy agreements with hidden terms, complex exit clauses and auto-renewal buried in the small print.

Flexible terms with no auto-renewal buried in the small print.
Impossible to reach

Call centres, not people

Your account manager changes quarterly. When something goes wrong you are put on hold and passed between departments.

A direct line to your dedicated account manager, always.
Greenwashing

"Eco" claims that don’t stack up

Plenty of providers claim "zero-to-landfill" but can’t show you the paperwork to back it up.

Genuine zero-to-landfill: 100% of washroom waste diverted from landfill via Go 4 Greener, with full duty-of-care documentation and an annual waste transfer note.
No visibility

Did they even turn up?

Missed visits go unreported. You only find out when staff or tenants complain — no proof, no audit trail.

An automatic proof-of-service email after every single visit.
Why Hygiene Solutions

Nine reasons we're different

What sets us apart from national providers and regional competitors alike.

01

Real-time proof of service

Automatic emails after every visit, live dashboards and full audit trails. You never have to wonder if we came.

02

Genuinely sustainable range

Northwood paper, EcoNyl ocean-net mats, recycled-plastic dispensers and genuine zero-to-landfill waste processing.

03

We always turn up

98% daily service completion rate, dedicated same-driver routes and 26 years of reliability behind every contract.

04

We answer the phone

No call centres, no ticket systems — a real person who knows your account picks up when you call.

05

26 years in business

Established 1999. Dependable service for thousands of washrooms across the UK.

06

ESPO Framework approved

Schools and councils can award directly, with no lengthy tender process to navigate.

07

Enhanced DBS-checked team

Every team member, not just some — all carrying photo ID. Schools, care homes and sensitive sites trust us for a reason.

08

Registered transfer station

Full waste-carrier licensing for a complete, defensible chain of custody.

09

98% client retention

Our clients stay because the service is right — loyalty that is earned, not locked in.

What our clients say
After experiencing ongoing issues with a much larger supplier, moving to Hygiene Solutions has been a breath of fresh air. The service we have received so far has been excellent. The team always call 24 hours in advance, arrive on time, and are consistently friendly and professional…
TW Tom Wadsworth Premises Manager · Education
Read more client reviews
Coverage

Washroom services across the UK

Based in Hinckley, Leicestershire, with dedicated routes serving businesses across the Midlands, Central England and beyond.

Not sure if we cover your area? Book a free site survey and we will confirm on the spot.

FAQs

Compliance & service questions, answered

Expert answers on sanitary waste disposal, clinical waste regulations and commercial washroom compliance in the UK.

Under the Workplace (Health, Safety and Welfare) Regulations 1992, employers must provide adequate sanitary disposal facilities in all female and mixed-use washrooms. Sanitary waste is classified as offensive waste under the Environmental Protection Act 1990 and must be collected by a licensed waste carrier with proper duty of care documentation. Our sanitary bin services include full compliance documentation as standard.
Yes. Schools must provide sanitary disposal facilities under the Workplace Regulations 1992 and the Education (School Premises) Regulations 1999. As an ESPO framework-approved supplier, Hygiene Solutions enables schools to procure directly without tender processes.
Collected washroom waste is taken to our partner Go 4 Greener in Derby, where it is processed using Advetec biotechnology and converted into Solid Recovered Fuel (SRF) for energy recovery — fuel that displaces fossil fuels in energy generation. This is recovery-level processing on the waste hierarchy, and it means 100% of the waste we collect is diverted from landfill. Processing locally in Derby keeps the transport footprint low. See our sustainability page for full detail.
Zero-to-landfill means no collected washroom waste ends up in landfill. Hygiene Solutions diverts 100% of the washroom waste it collects, converting it into Solid Recovered Fuel for energy recovery via our partner Go 4 Greener, giving you a verifiable ESG credential for sustainability reporting.
Under the Environmental Protection Act 1990, Duty of Care requires proper waste management and transfer only to authorised persons. As a registered waste transfer station and licensed carrier, Hygiene Solutions provides complete documentation and audit trails for all waste streams we collect.
Costs vary by washroom count, frequency, and products. Our three tiers: Essential, Comfort & Care, and Flagship Eco+, match different budgets. Our free site survey includes a side-by-side cost comparison. Many clients pay the same or less while upgrading to genuine zero-to-landfill processing.
The frequency depends on footfall and usage. Most workplaces require sanitary bin collection every 2 to 4 weeks, but high-traffic sites like schools, hospitals, and leisure centres may need weekly service. Hygiene Solutions offers flexible schedules from weekly, fortnightly or monthly. Your free site survey will recommend the right frequency for each washroom based on actual usage.
No. Sanitary waste is classified as offensive waste under UK regulations and must be segregated from general waste. It must be collected by a licensed waste carrier and disposed of through an approved facility. Placing sanitary waste in general bins risks non-compliance with the Environmental Protection Act 1990 and can result in enforcement action. Our sanitary bin service ensures full legal compliance.
In the UK, clinical waste bags follow a colour-coded system under HTM 07-01: yellow bags for infectious waste requiring incineration, orange bags for infectious waste suitable for alternative treatment, purple bags for cytotoxic and cytostatic waste, and yellow with black stripe (tiger-striped) bags for offensive (non-infectious) waste. Sharps must go in yellow-lidded rigid containers conforming to BS 7320, with orange-lidded containers for non-infectious/hazardous sharps and purple-lidded for cytotoxic sharps. Hygiene Solutions provides correctly colour-coded clinical waste bags and sharps containers with full duty of care documentation.

If you have a washroom, we can help.

One washroom or one hundred. Book a free site survey and we'll assess your setup, advise on the right products and put together a competitive quote. No obligation, no hard sell.

HS

Hygiene Solutions

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