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Frequently Asked Questions
Your Washroom Services Questions Answered
From compliance and pricing to sustainability and switching providers — find clear, expert answers to the questions we hear most often.
Showing 199 of 199 questions
Compliance & Legal
6 questionsSanitary bins are a legal requirement in all female and gender-neutral washrooms under the Workplace (Health, Safety and Welfare) Regulations 1992. Employers must provide suitable and sufficient sanitary disposal facilities, and bins must be serviced regularly by a licensed waste carrier. Failure to comply can result in enforcement action from the Health & Safety Executive (HSE) or local environmental health officers. Hygiene Solutions provides fully compliant sanitary bin services with an annual duty-of-care waste transfer note covering all collections.
Yes, schools are legally required to provide sanitary waste bins in female and gender-neutral washrooms. The Education (School Premises) Regulations 2012 and Workplace Regulations both apply to school settings. Primary schools must provide facilities from Year 5 upwards, while secondary schools need bins in every female cubicle. Many academies and local-authority schools use the ESPO framework to procure compliant sanitary bin services cost-effectively. Hygiene Solutions serves hundreds of schools across the Midlands with scheduled collections and duty-of-care documentation.
Duty of Care is a legal obligation under the Environmental Protection Act 1990 requiring businesses to ensure their waste is handled, transported, and disposed of safely and lawfully. For sanitary waste, this means using a licensed waste carrier, receiving a waste transfer note covering your collections, and keeping records for a minimum of two years. Hygiene Solutions provides full duty-of-care documentation as standard, giving you a complete audit trail from collection through to our zero-to-landfill processing facility.
Sanitary bins should be collected on a regular schedule, typically every 4 weeks for most workplaces. High-traffic environments such as hospitals, shopping centres, and large offices may require fortnightly or even weekly collections. The collection frequency should match your footfall to prevent bins from overflowing, which creates hygiene and compliance risks. Hygiene Solutions tailors collection schedules to your specific needs following a free site survey, ensuring bins are always fresh and compliant.
Sanitary waste collected by Hygiene Solutions is taken to our partner Go 4 Greener in Derby, where Advetec biotechnology processes it into Solid Recovered Fuel (SRF) for energy recovery. SRF blocks displace coal in cement-works kilns, so the waste is diverted 100% from landfill — supporting your organisation’s sustainability goals and ESG reporting. An annual duty of care waste transfer note covers all collections, with automatic proof-of-service emails after every visit.
Whilst not a strict legal requirement, providing sanitary bins in male washrooms is increasingly considered best practice and is essential for inclusivity. Trans men and non-binary individuals may require sanitary disposal facilities, and the Equality Act 2010 supports the provision of inclusive washroom amenities. Many progressive organisations, public sector bodies, and universities now install discreet sanitary bins in male cubicles as standard. Hygiene Solutions can advise on inclusive washroom setups during your free site survey.
Services & Pricing
5 questionsWashroom services pricing depends on the number of units, service frequency, and the range of services required. A typical sanitary bin service starts from just a few pounds per unit per collection, with significant savings available through bundled contracts covering multiple services. Public sector organisations can access pre-agreed rates through the ESPO framework 239_20. Hygiene Solutions offers a free site survey to assess your needs and provide a transparent, no-obligation quote with no hidden charges.
A Hygiene Solutions washroom services contract typically includes the supply, installation, and regular servicing of all agreed units. This covers scheduled collections, replacement of consumables, unit sanitisation on every visit, full duty-of-care waste transfer documentation, and access to our customer support team. We also include free emergency call-outs for unit issues between scheduled visits. All contracts come with flexible terms — we never lock you into lengthy contracts you can’t exit.
Yes, and this is one of the biggest advantages of working with Hygiene Solutions. A single consolidated contract can cover sanitary bins, air fresheners, hand dryers, soap dispensers, paper towel systems, clinical waste, nappy bins, vending machines, and more. One contract means one invoice, one point of contact, and one service visit — reducing administration, cost, and disruption. Our free site survey will identify exactly which services you need and deliver a single, transparent quote.
Yes, Hygiene Solutions supplies, installs, and maintains a full range of commercial hand dryers from leading manufacturers. Our range includes high-speed jet dryers, energy-efficient warm air dryers, and HEPA-filtered models suitable for healthcare and food-preparation environments. We handle everything from initial specification and electrical installation through to ongoing maintenance and breakdown cover. Visit our hand dryers page or book a free site survey for a recommendation tailored to your washroom traffic and budget.
Hygiene Solutions is headquartered in Hinckley, Leicestershire, and our fleet of 30+ service vans covers the entire UK Midlands and beyond. Our core service area includes Birmingham, Coventry, Leicester, Nottingham, Derby, Northampton, Wolverhampton, Stoke-on-Trent, Milton Keynes, Peterborough, Cambridge, Worcester, and surrounding areas. We also serve clients nationally for larger contracts. View our full list of service areas or call 0800 389 8124 to check coverage for your location.
Sustainability & Zero to Landfill
5 questionsZero-to-landfill washroom services is an approach where no waste from washroom servicing is sent to landfill. Instead, all collected sanitary waste, clinical waste, and used consumables are processed through alternative treatment methods such as high-temperature sterilisation and energy recovery. Hygiene Solutions has operated a zero-to-landfill model since implementing our sustainability programme, diverting 100% of collected waste from landfill. This supports clients’ environmental targets and corporate social responsibility commitments.
The waste hierarchy is a framework ranking waste management options from most to least environmentally preferred: prevention, reuse, recycling, recovery, and disposal. For sanitary waste, prevention and reuse are generally not practical, so the focus falls on recycling and recovery. Hygiene Solutions processes sanitary waste at the recovery level, converting it into Solid Recovered Fuel (SRF) for energy generation rather than sending it to landfill (disposal). This approach sits significantly higher on the waste hierarchy than traditional landfill-based services.
Recycling involves breaking waste down into raw materials that can be remanufactured into new products. Recovery involves extracting energy or value from waste that cannot be recycled, typically through processes like energy-from-waste incineration. Sanitary waste is classified as offensive waste and cannot be recycled due to contamination, so recovery-level processing is the highest achievable tier on the waste hierarchy. Hygiene Solutions uses recovery-level processing, converting sanitary waste into energy rather than sending it to landfill.
Switching to zero-to-landfill washroom services directly supports the environmental pillar of your ESG framework. It reduces your organisation’s landfill contributions, lowers your carbon footprint through energy recovery, and provides documented evidence for sustainability reporting. Hygiene Solutions supplies waste diversion data and environmental impact statements that feed directly into ESG reports, annual accounts, and tender submissions. Many of our clients in the public and private sectors use our zero-to-landfill credentials to demonstrate environmental leadership.
Hygiene Solutions offers a growing range of eco-friendly washroom products including biodegradable bin liners, recycled-paper hand towels, plant-based soap formulations, energy-efficient hand dryers, and water-saving flush controls. Our product range is regularly reviewed to incorporate the latest sustainable innovations. We also advise clients on reducing washroom waste through product selection, dispensing controls, and user education — helping you go beyond compliance to genuine environmental improvement.
ESPO Framework & Procurement
4 questionsESPO Framework 239_20 is a pre-tendered procurement framework for washroom and hygiene services, established by the Eastern Shires Purchasing Organisation. It allows public sector bodies — including councils, schools, academies, NHS trusts, universities, and emergency services — to procure washroom services without running their own full tender process. Hygiene Solutions is an approved supplier on this framework, meaning public sector organisations can engage us directly with full procurement compliance already in place.
Yes, academies and multi-academy trusts (MATs) are fully eligible to use the ESPO framework for washroom services procurement. As publicly funded educational institutions, academies must demonstrate value for money and compliance with public procurement regulations. Using ESPO framework 239_20 satisfies these requirements automatically, saving significant time and administrative cost compared to running an independent tender. Hygiene Solutions works with numerous academies and MATs across the Midlands through ESPO, providing compliant, cost-effective washroom services.
Direct award is the simplest procurement route under ESPO framework 239_20. The buying organisation reviews the framework suppliers and their published pricing, selects the supplier that best meets their requirements, and awards the contract directly — without a further competition or mini-tender. This process can be completed in days rather than months. Hygiene Solutions is available for direct award, meaning schools, councils, and other public bodies can appoint us quickly with full audit-trail compliance.
Yes, ESPO frameworks are fully compliant with UK public procurement regulations, including the Public Contracts Regulations 2015 and the Procurement Act 2023. ESPO conducts a rigorous OJEU-advertised tender process to establish each framework, evaluating suppliers on quality, compliance, financial standing, and value for money. By using an ESPO framework, buying organisations inherit this compliance — satisfying audit requirements and demonstrating best value. Hygiene Solutions passed all due diligence checks to earn our place on framework 239_20.
Getting Started & Switching
4 questionsSwitching washroom services provider is straightforward with Hygiene Solutions. First, check your current contract’s notice period and end date. Then book a free site survey with us — we’ll audit your washrooms, recommend the right services, and provide a transparent quote. Once agreed, we handle the entire transition including unit installation and removal of your old supplier’s equipment. Most changeovers are completed within 5–10 working days with zero disruption to your staff or visitors.
A free site survey is a no-obligation assessment of your washroom facilities carried out by one of our experienced surveyors. We’ll visit your premises, audit every washroom, count facilities, assess footfall, check compliance, and identify opportunities to improve hygiene and reduce costs. You’ll receive a detailed report and transparent quote within 48 hours. There’s no charge and no pressure — it’s simply the best way to understand exactly what your washrooms need. Book yours today.
Hygiene Solutions can typically have your washroom services fully operational within 5–10 working days of contract agreement. For urgent requirements — such as new premises, contract failures, or compliance issues — we offer an expedited setup service that can have units installed within 48 hours. Our fleet of 30+ service vans and extensive stockholding means we’re never waiting on equipment. Contact us on 0800 389 8124 for an urgent setup.
If you’re ever dissatisfied, simply contact your dedicated account manager or call our head office on 0800 389 8124. We operate a formal complaints procedure with guaranteed response times: acknowledgement within 4 hours, investigation within 24 hours, and resolution within 48 hours. For service issues, we’ll send an engineer to your site at no extra charge. Our ISO 9001 quality management system ensures every complaint is logged, resolved, and used to improve our service for all clients.
Sanitary Bins
11 questionsMost workplaces require sanitary bin collection every 2 to 4 weeks, depending on footfall and usage. High-traffic sites such as schools, hospitals, and leisure centres may need weekly service. Hygiene Solutions offers flexible schedules from weekly, fortnightly or monthly, with the optimal frequency recommended during your free site survey based on actual washroom usage.
No. Sanitary waste is classified as offensive waste under UK regulations and must be segregated from general waste. It must be collected by a licensed waste carrier and disposed of through an approved facility. Placing sanitary waste in general waste bins risks non-compliance with the Environmental Protection Act 1990 and can result in enforcement action.
Hygiene Solutions transports collected sanitary waste locally to our partner Go 4 Greener in Derby. There, Advetec biotechnology converts the waste into Solid Recovered Fuel (SRF), which is used for energy recovery and displaces fossil fuels. None of it goes to landfill — 100% is diverted — and processing locally in Derby keeps the transport footprint low. You receive full duty-of-care documentation throughout.
Switching is straightforward and we handle the entire transition. After your free site survey, we install new bins, confirm your service schedule, and set up proof-of-service notifications. Most clients are fully live within 14 days. We can also check your existing contract for break clauses and advise on the best timing.
Your sanitary bin collections are covered by an annual duty of care waste transfer note, as required under the Environmental Protection Act 1990. You also receive automatic proof-of-service email confirmations after every visit, plus access to your service records for audit and compliance reporting. Our registered waste transfer station status provides a complete chain of custody.
We supply pedal-operated and sensor-activated (hands-free) sanitary bins in a range of colours to match your washroom design. All bins are compact, hygienic, and designed for high-traffic environments. Bins are fully sanitised at every service visit and replaced if damaged, at no additional cost.
Technically yes, but it is strongly discouraged. Sanitary waste is classified as offensive waste under the Environmental Protection Act 1990 and must be collected by a licensed waste carrier with proper duty of care documentation. Staff emptying bins creates health and safety risks, potential COSHH issues, and means you lose the legal protection of a licensed carrier. A professional sanitary bin service removes all liability from your team.
Sanitary bins must be placed inside individual cubicles in female and mixed-use washrooms, not in communal areas. Each cubicle requires its own bin positioned within easy reach of the toilet. Bins should be wall-mounted or floor-standing depending on the cubicle layout. Our free site survey will recommend the optimal bin type and placement for your specific washrooms.
The employer or premises manager is responsible for ensuring sanitary bins are serviced. However, the actual collection and disposal must be carried out by a licensed waste carrier. Using a professional sanitary bin service like Hygiene Solutions transfers the operational responsibility to a trained, DBS-checked team with full duty of care documentation, protecting both your staff and your organisation.
Sanitary bins are compact containers installed inside washroom cubicles to collect used feminine hygiene products. Pedal-operated bins have a foot pedal that opens the lid for hands-free disposal. Sensor-activated bins use an infrared sensor to open automatically. On each scheduled service visit, the antimicrobial bin liner is replaced and the unit is freshly sanitised on site. The waste is then transported to a licensed facility for compliant processing.
At Go 4 Greener in Derby, collected sanitary waste is processed using Advetec biotechnology and converted into Solid Recovered Fuel (SRF). SRF is used for energy recovery, displacing fossil fuels. This means 100% of the waste is diverted from landfill, avoiding the methane emissions landfill produces. You receive full duty-of-care documentation as evidence for your ESG reporting.
Nappy Waste
7 questionsNo. Nappy waste from healthy children is classified as offensive waste, not clinical waste. It must still be segregated from general waste and collected by a licensed waste carrier with duty of care documentation under the Environmental Protection Act 1990. Only nappy waste from healthcare settings treating known infections may require clinical waste classification.
Most nurseries require weekly nappy waste collection due to the volume produced daily. Smaller settings or those with fewer nappy-age children may manage on a fortnightly schedule. Your free site survey will recommend the right frequency based on your actual usage and number of children.
Yes. Every Hygiene Solutions driver holds enhanced DBS clearance, which is the highest level of background check available, and carries photo ID. This is essential for anyone entering childcare environments. We also maintain consistent driver routes so your team sees the same familiar face at every visit.
No. Nappy waste is classified as offensive waste under UK regulations and must be collected separately by a licensed waste carrier. Placing nappy waste in general waste bins breaches the Environmental Protection Act 1990. Nurseries and childcare settings should have dedicated nappy waste bins with scheduled professional collection.
Hygiene Solutions transports nappy waste to Go 4 Greener, our local processing partner in Derby. There, Advetec biotechnology converts the waste into Solid Recovered Fuel (SRF) for energy recovery, displacing fossil fuels. 100% of the waste is diverted from landfill, and your setting receives full duty-of-care documentation as a verifiable zero-to-landfill credential.
Yes. We supply sealed, odour-controlled nappy waste bins for any setting with baby changing facilities, including shopping centres, leisure centres, airports, restaurants, and public buildings. Bins are sized appropriately for expected usage with flexible collection schedules.
Nappy bins in nurseries should be emptied at least weekly due to the high volume of nappy changes — a typical nursery can produce 50–100+ nappies per day. Our standard service for nurseries is a weekly sealed liner change and bin sanitisation, though larger settings may need twice-weekly service. The optimal frequency is assessed during your free site survey based on child numbers and nappy-age ratios.
Clinical Waste
9 questionsUK clinical waste bags follow a colour-coded system under HTM 07-01: yellow bags for infectious waste requiring incineration, orange bags for infectious waste suitable for alternative treatment, purple bags for cytotoxic and cytostatic waste, and yellow with black stripe for offensive non-infectious waste. Sharps must be placed in yellow-lidded rigid containers conforming to BS 7320, and pharmaceutical waste in blue-lidded containers.
Sharps containers must be collected before they reach the fill line (typically three-quarters full) and must not be stored for longer than 3 months from the date of first use, as per HTM 07-01 guidance. We offer weekly, fortnightly, monthly or quarterly collection based on your requirements — high-volume settings like GP surgeries and dental practices typically need weekly or fortnightly, while low-volume settings can run at quarterly intervals within the HTM 07-01 limit.
Clinical waste requires consignment notes (for hazardous waste) or waste transfer notes (for offensive waste) at every collection, as mandated by the Hazardous Waste Regulations 2005 and Environmental Protection Act 1990. You must retain these records for a minimum of 3 years. Hygiene Solutions provides all documentation as standard.
Yes. Care homes produce multiple clinical waste streams including sharps (from insulin pens, blood glucose testing), infectious waste (wound dressings, incontinence pads from infected residents), and pharmaceutical waste. The CQC inspects clinical waste management under its safety domain. Proper colour-coded bins and licensed collection are essential for registration compliance.
Clinical waste is waste that poses a risk of infection or contains hazardous substances (sharps, infectious materials, cytotoxic drugs). Offensive waste is non-infectious but unpleasant (sanitary waste, nappies from healthy individuals, incontinence pads without infection). They require different coloured bins and different disposal routes, but both must be collected by a licensed waste carrier.
Yes. We provide clinical waste collection for dental practices including sharps disposal (needles, blades, broken instruments), infectious waste (extracted teeth, blood-contaminated materials), and amalgam waste management. All bins are correctly colour-coded under HTM 07-01 with full consignment note documentation.
NHS waste disposal colour coding follows HTM 07-01: yellow bags for infectious waste requiring incineration, orange bags for infectious waste suitable for alternative treatment (autoclaving), purple bags for cytotoxic and cytostatic waste, yellow with black stripe (tiger-striped) bags for offensive non-infectious waste, yellow-lidded rigid sharps containers conforming to BS 7320, and blue-lidded containers for pharmaceutical waste. This colour coding system is mandatory across all NHS trusts, GP surgeries, dental practices, and care settings.
Clinical waste and medical waste are often used interchangeably, but technically clinical waste is a subset of medical waste. Medical waste covers all waste produced by healthcare activities, while clinical waste specifically refers to waste that poses a risk of infection or contains hazardous substances. In practice, both terms describe waste streams requiring licensed collection, proper segregation, and compliant disposal through approved facilities.
Hospital waste must be segregated at source into colour-coded bags and containers following HTM 07-01 guidelines. Infectious waste (yellow bags) goes to licensed incineration, treatment waste (orange bags) to autoclaving facilities, cytotoxic waste (purple bags) to high-temperature incineration, and offensive waste (tiger-striped bags) to deep landfill or energy recovery. All collections require consignment notes, and hospitals must use licensed waste carriers with full chain-of-custody documentation.
Incontinence Bins
5 questionsThere is currently no universal legal requirement, but the picture is changing rapidly. The EFL now mandates incontinence disposal in stadium male washrooms. The Equality Act 2010 requires reasonable adjustments for people with disabilities, and incontinence is recognised as a disability-related condition. Many facilities managers are installing proactively to avoid future non-compliance.
Over half of UK men experience urinary incontinence at some point in their lives, according to published health data. Prevalence increases significantly after age 50 and following prostate surgery. In any workplace, stadium, or public facility, a meaningful proportion of male visitors will be managing incontinence.
We supply compact, floor-standing bins designed specifically for male washroom cubicles. They are discreet enough to avoid stigma but visible enough to find when needed. Bins have sealed lids for odour control and are sized for incontinence pads, protective underwear, and catheter bags. (We do not offer wall-mounted units.)
A single blocked toilet call-out typically costs £150-£500+, and stadiums or leisure centres can experience multiple blockages per week from flushed incontinence products. The annual cost of our incontinence bin service is typically less than the cost of one or two plumber call-outs, making it a clear financial win.
Bins should be installed inside individual cubicles in male washrooms, not in communal areas. This ensures privacy and dignity. We recommend starting with the accessible cubicle and at least 50% of standard cubicles, then expanding based on usage. Our free site survey will recommend the optimal placement for your facility.
Hand Dryers
7 questionsA modern commercial hand dryer costs between £2 and £15 per year in electricity, depending on the model and usage. This compares to £800-£1,200+ per year for paper towels in a typical office washroom. The unit pays for itself within 6-18 months, then delivers ongoing savings.
Modern hand dryers with HEPA filters are as hygienic as paper towels when used correctly. HEPA-filtered models actively clean the air as they operate, removing 99.97% of particles. The key hygiene factor is thorough hand washing, not the drying method. For hygiene-critical environments, we recommend HEPA-filtered units.
Most installations are completed within a single day, even for multiple washrooms. Our qualified engineers handle all electrical work with proper certification. We schedule installations to minimise disruption to your operations, and washrooms are typically out of service for less than an hour each.
For primary schools, we recommend quieter warm-air models that are less startling for younger children. For secondary schools and colleges, high-speed blade dryers offer faster drying and better durability. All school installations are available through the ESPO framework for direct procurement without tender.
Yes. Our service includes ongoing maintenance, filter changes, fault diagnosis, and unit replacement if needed. You do not need to manage or maintain the dryers yourself. If a unit develops a fault, we respond and resolve it as part of your service agreement.
Most washrooms can accommodate hand dryers, but electrical supply and mounting surface need to be assessed. Our free site survey checks power availability, wall condition, and optimal placement for each washroom. In some older buildings, minor electrical work may be needed, which we handle as part of the installation.
Commercial hand dryer prices vary from around £200 for a reliable warm air model to £800+ for premium high-speed blade dryers with HEPA filtration. However, the purchase price is only part of the equation — a hand dryer costing £2–£15 per year to run typically pays for itself within 6–18 months versus ongoing paper towel costs of £800–£1,200+ per year. Our free site survey includes a full cost comparison for your specific washrooms.
Soap & Dispensers
7 questionsWe supply foam soap, liquid soap, and alcohol gel hand sanitiser dispensers in manual and touchless (sensor-activated) formats. All dispensers are wall-mounted and available in recycled-plastic units for organisations prioritising sustainability. We recommend the best type for each washroom based on footfall and setting during your free site survey.
Refill frequency is set based on your washroom footfall and usage patterns. Most offices and schools need fortnightly or monthly refills. High-traffic settings may need weekly service. Your schedule is fixed and consistent, with proof-of-service email confirmations after every visit.
We replace faulty dispensers at no extra cost as part of your service agreement. No call-out charges, no waiting for parts orders. If a dispenser fails, we swap it at the next scheduled visit or arrange an earlier visit if urgent.
When you factor in the hidden costs of self-managing soap (purchase orders, stock storage, delivery coordination, cleaning staff refill time, and complaints when dispensers run dry), a fully managed service is typically comparable in cost while eliminating all management burden. Our free site survey includes a cost comparison.
Yes. We supply and service freestanding and wall-mounted hand sanitiser dispensers for entrances, corridors, reception areas, dining rooms, and any high-touch area. These are particularly popular in care homes, schools, and office buildings.
The best soap dispenser depends on your washroom footfall and hygiene requirements. Touchless sensor-activated dispensers are ideal for hygiene-critical settings like care homes and hospitals because they eliminate cross-contamination from shared surfaces. Foam soap dispensers are the most cost-effective choice for offices because they use less product per wash. We assess your requirements during a free site survey and recommend the best option for each location.
Foam hand soap dispensers use up to 40% less product per wash compared to liquid soap dispensers, making them more cost-effective and sustainable. They also rinse more quickly, reducing water usage. Liquid soap dispensers remain popular in high-traffic washrooms where a more robust lather is preferred. We supply both types and can advise during your free site survey.
Paper Systems
5 questionsNorthwood Hygiene toilet paper is UK-manufactured and engineered to break down in just 10 seconds when flushed. Standard commercial paper can take significantly longer, causing blockages in older plumbing and high-traffic washrooms. The difference in blockage rates is dramatic and measurable.
Restocking frequency is based on your washroom footfall and usage patterns. Most offices need fortnightly or monthly restocking. High-traffic sites like schools, leisure centres, and factories may need weekly service. Your schedule is fixed and confirmed with proof-of-service emails.
Yes. We supply and service the full range: toilet roll dispensers (standard and jumbo), paper towel dispensers (C-fold, Z-fold, interleaved, and roll towels), and centrefeed dispensers for kitchen and cleaning areas. All matched to the correct paper format for jam-free operation.
We replace faulty dispensers at no extra cost. Because we match the dispenser to the paper format, jams are rare. If a dispenser does fail, we swap it at the next scheduled visit or arrange a priority visit if needed.
Yes. Many facilities use both: hand dryers as the primary drying method with a paper towel dispenser available for those who prefer paper or need to dry hands quickly. We can advise on the optimal combination during your free site survey. See our hand dryer page for more details.
Air Fresheners
4 questionsAir fresheners dispense fragrance to create a pleasant scent in your washroom. They mask odour but do not eliminate it. Air purifiers actively sterilise the air, destroying odour-causing bacteria and airborne pathogens. Many facilities use both for optimal results. See our air purification page for sterilisation units.
Service frequency depends on the unit type and your washroom traffic. Most automatic dispensers need fragrance canister replacement every 4-8 weeks. Your service schedule is fixed and includes fragrance refills, battery replacements, and hardware checks at every visit.
Yes. We offer a range of professional fragrances and can recommend specific scents based on your environment. Fresh citrus works well in offices, subtle floral for care homes, and robust fragrances for high-traffic public washrooms. You can change fragrance at any service visit.
We replace faulty units at no extra cost. Our scheduled service visits include testing every unit. If a unit fails between visits, contact us and we arrange a priority replacement. No call-out charges apply.
Air Purification
6 questionsAir fresheners dispense fragrance to mask washroom odours. Air purifiers use sterilisation technology (UV-C, photocatalytic oxidation, HEPA filtration) to destroy airborne bacteria, viruses, and odour-causing microorganisms. Purifiers address the cause; fresheners address the symptom. Many facilities use both for optimal results.
Yes. Air purification is particularly beneficial in care homes where airborne infection transmission is a serious concern. Units support CQC infection control requirements by providing demonstrable air quality management. We recommend purifiers for communal washrooms, resident corridors, and dining areas.
Most units require filter changes and UV lamp checks every 3-6 months, depending on the technology and environment. All servicing is included in your agreement: filters, lamps, and maintenance at no additional cost. Proof-of-service emails confirm every visit.
Modern commercial air purification units are energy-efficient, typically using 20-50 watts (similar to a light bulb). They are designed for continuous 24/7 operation at minimal running cost. The energy cost is negligible compared to the benefits.
Yes. Commercial air purifiers with UV-C sterilisation destroy up to 99.9% of airborne bacteria and viruses. HEPA filtration captures 99.97% of particles 0.3 microns and larger. These are proven, evidence-based technologies used in hospitals, operating theatres, and pharmaceutical cleanrooms. In washroom environments, air purifiers measurably reduce airborne pathogen levels and eliminate bacterial odour at source.
The best air purifier depends on the environment. For healthcare and care homes, UV-C sterilisation units provide the highest pathogen kill rate. For washrooms with persistent odour, photocatalytic oxidation units destroy odour-causing bacteria and provide continuous surface sterilisation. For offices and allergy-sensitive environments, HEPA filtration captures particles and allergens. Our free site survey assesses your specific requirements and recommends the right technology.
Urinal Services
4 questionsUrinal odour is caused by uric acid salt crystals that accumulate inside traps and pipework, not on surfaces. Standard cleaning products cannot reach these deposits. Biological sanitiser dosing units break down these crystals from within the system, eliminating the odour at its source rather than masking it.
A single auto-flush urinal can waste over 150,000 litres per year flushing 24/7. Intelligent flush controls that only activate when urinals are used can reduce water consumption by up to 80%. For a building with multiple urinals, the annual water bill saving is substantial.
Descaling is the professional chemical treatment of urinal pipework to dissolve accumulated limescale and uric salt deposits. If left untreated, these deposits eventually block pipes completely. Regular descaling as part of a managed service prevents blockages and maintains proper flow.
Waterless urinals can work well in appropriate settings but require specific maintenance and cartridge replacement. Our water management systems offer a less radical alternative: keeping your existing urinals but adding intelligent flush controls that dramatically reduce water use while maintaining hygiene standards.
Vending Machines
4 questionsYes. We configure machines for coin-operated, token, or free-vend (zero cost to user) operation. Free-vend is increasingly common in schools, universities, and public sector buildings where period products are provided as policy. The machine still tracks usage for stock management.
Standard machines dispense sanitary towels and tampons. Extended-range machines can also dispense pain relief, hygiene wipes, and personal care essentials. We recommend product ranges based on your user demographics and setting.
Restocking frequency is based on usage data from your machines. Most settings need monthly restocking. High-footfall locations like schools and leisure centres may need fortnightly service. Your schedule is adjusted automatically based on actual dispensing rates.
In Scotland, free period products must be available in public buildings including schools. In England, the Department for Education funds period products for schools and colleges through a national scheme. Having a managed vending solution ensures reliable, dignified access and proper stock control.
Baby Changing
4 questionsVertical fold-down units are designed for smaller spaces, folding flat against the wall when not in use. For accessible toilets with limited floor space, horizontal fold-down units mounted at the correct height provide the best balance of usability and space efficiency. Our site survey recommends the optimal unit for your available space.
Building Regulations Approved Document M requires baby changing facilities in new and refurbished public buildings where the public has access to washrooms. While existing buildings without recent refurbishment may not be legally required to retrofit, the business case for family-facing venues is compelling.
We recommend professional inspection every 3-6 months, with daily visual checks by your cleaning team for cleanliness and obvious damage. Our scheduled maintenance visits check safety straps, hinge mechanisms, mounting integrity, and surface condition at every visit.
Yes. Modern facilities increasingly provide baby changing in male washrooms and accessible toilets, not just female washrooms. This supports equal parenting and ensures fathers and male carers have access to changing facilities. We recommend providing units in all accessible toilet cubicles as a minimum.
Entrance Matting
6 questionsEcoNyl is a regenerated nylon yarn made from recovered waste nylon including fishing nets retrieved from oceans, fabric scraps, and carpet waste. Mats made from EcoNyl have the same performance as virgin nylon but with a significantly lower environmental footprint. It is a genuine circular economy product.
Exchange frequency depends on your entrance traffic. Most offices and commercial buildings exchange mats fortnightly or monthly. High-traffic entrances like retail, hospitality, and leisure venues may need weekly exchange. Your schedule is set based on actual conditions assessed during your site survey.
Yes. Logo mats are custom-produced to your exact brand specifications including logos, colours, text, and graphics. We work from your artwork or brand guidelines to produce mats that accurately represent your brand. Mats are replaced when they show wear, maintaining a consistently sharp appearance.
Yes. Studies show that effective barrier matting at entrances can prevent up to 80% of dirt from entering a building. This directly reduces interior cleaning frequency, extends floor covering life, and lowers overall facility maintenance costs. The mat service typically pays for itself through reduced cleaning spend.
A matwell is a recessed metal or aluminium frame installed flush into the floor at a building entrance. It holds a barrier or scraper mat level with the surrounding flooring, creating a trip-free, professional entrance. Matwells are recommended for permanent installations in offices, hotels, retail units, and public buildings where loose-lay mats would be impractical or create a trip hazard. We supply, install, and maintain matwell systems.
Anti-fatigue mats are ergonomic rubber floor mats designed to reduce strain on the feet, legs, and lower back for staff who stand for extended periods. They are commonly used at reception desks, production lines, standing workstations, catering counters, and retail checkout areas. Our anti-fatigue mats are supplied on the same managed exchange service as entrance mats, with clean mats delivered on a fixed schedule.
Executive Range
4 questionsThe executive range features designer-finish dispensers (chrome, brushed steel, matte black), premium moisturising soap formulations, sophisticated fragrances, and high-quality materials. Standard products prioritise function and cost; the executive range adds aesthetic quality and luxury experience without compromising on the same reliable service.
Yes. Many organisations use the executive range in client-facing and executive areas while using standard products in back-of-house and staff washrooms. We help you plan which washrooms benefit most from the premium upgrade based on visibility and usage.
The executive range is priced higher than standard products, reflecting the premium materials, designer finishes, and luxury formulations. However, the service model is identical: fully managed, all-inclusive, with proof-of-service. Your free site survey includes pricing for both standard and executive options so you can compare.
We offer chrome, brushed steel, matte black, and white finishes as standard, with additional options depending on the dispenser manufacturer. We can recommend finishes that complement your existing washroom interior during the site survey.
Sharps Disposal
7 questionsSharps waste includes any item that could cause a puncture wound or cut and has been contaminated with bodily fluids or hazardous substances. This includes needles, syringes with needles, scalpel blades, lancets, broken glass ampoules, orthodontic wires, and any sharp instrument used in medical, dental, or veterinary procedures.
Yellow-lidded sharps containers are used for infectious sharps waste (needles, lancets, scalpels). Orange-lidded containers are for non-infectious/hazardous sharps suitable for alternative treatment. Purple-lidded containers are for cytotoxic and cytostatic sharps (chemotherapy-related). All containers must conform to BS 7320 and be marked with UN 3291.
Sharps waste is regulated under the Hazardous Waste Regulations 2005, the Environmental Protection Act 1990 (Duty of Care), and HTM 07-01 (Safe Management of Healthcare Waste). The Carriage of Dangerous Goods Regulations apply during transport. Healthcare settings must also comply with CQC or equivalent regulatory body requirements.
No. Sharps must never be placed in clinical waste bags or bins. They must be placed directly into an approved sharps container conforming to BS 7320 at the point of use. Placing sharps in soft clinical waste bags creates needlestick injury risk for anyone handling the waste downstream.
Yes. We supply BS 7320-compliant sharps containers for dental practices — for needles, cartridges, orthodontic wires, and scalpel blades — collected on a schedule that suits your patient volume by enhanced DBS-checked drivers who carry photo ID, with full consignment note documentation.
Every sharps collection includes a hazardous waste consignment note (legally required for hazardous waste), and you receive an annual duty of care waste transfer note covering all collections. You also receive automatic proof-of-service email confirmations. All records are maintained for the legally required retention period.
Switching is straightforward. After your free site survey, we supply compliant containers, set your collection schedule, and configure proof-of-service notifications. Most clients are fully live within 14 days. We can also check your existing contract for break clauses.
Public Sector
8 questionsESPO (Eastern Shires Purchasing Organisation) is a public sector purchasing body that pre-tenders framework agreements on behalf of local authorities and other public bodies. Framework 239_20 covers washroom and hygiene services. Because Hygiene Solutions is an approved supplier, councils can award contracts directly without running a full OJEU/Find a Tender tender process — saving months of procurement time while maintaining full compliance with the Public Contracts Regulations 2015.
Yes. ESPO frameworks are available to all UK public sector bodies including local authorities, county and district councils, parish councils, NHS trusts, police forces, fire and rescue services, schools, academies, universities, and housing associations. Any organisation eligible to use public sector frameworks can procure through ESPO 239_20.
All washroom waste collected by Hygiene Solutions is diverted 100% from landfill through our partnership with Go 4 Greener in Derby, where it is processed using Advetec biotechnology and converted into Solid Recovered Fuel (SRF) for energy recovery. We provide an annual duty of care waste transfer note covering all collections and chain-of-custody documentation that can be used as auditable evidence in annual sustainability reports, climate emergency action plans, and scrutiny committee reviews. This is a verifiable data point, not a marketing claim.
Yes. Most of our public sector clients operate across multiple buildings — council offices, libraries, leisure centres, community halls, and public conveniences. We manage all sites under a single contract with one account manager, one invoice, and consistent service standards. Sites can be added or removed as your property portfolio changes.
Every service visit generates an automatic proof-of-service email to your nominated contact and a timestamped service record, and you receive an annual duty of care waste transfer note covering all collections (required by the Environmental Protection Act 1990). You also receive regular contract review reports and waste volume data for sustainability reporting. All records are available for internal audit, external audit, and FOI requests.
Every member of the Hygiene Solutions team holds an enhanced DBS check. Drivers wear branded uniforms and carry photo ID. For public sector sites, we assign consistent drivers to consistent routes so your reception and security teams recognise the same faces at every visit. This is essential for safeguarding compliance in buildings that serve vulnerable people.
Using the ESPO framework, a new contract can be awarded in days rather than months. Once awarded, we typically complete the transition within 14 days — installing new equipment, confirming service schedules, and setting up proof-of-service notifications. We coordinate with your outgoing provider to ensure zero gap in service.
All washroom waste is diverted 100% from landfill. It is collected and taken to our partner Go 4 Greener in Derby, where it is processed using Advetec biotechnology and converted into Solid Recovered Fuel (SRF) for energy recovery. SRF displaces fossil fuels, and diverting waste from landfill avoids the methane emissions that landfilled waste produces. Local processing keeps the transport footprint low, and every collection is fully documented for your sustainability reporting.
Education & Schools
8 questionsYes. ESPO framework 239_20 is available to all local authority maintained schools, academies, multi-academy trusts, free schools, and universities. Hygiene Solutions is an approved supplier, so you can award a contract directly without running a full tender — saving weeks of administrative time whilst maintaining full procurement compliance.
Every Hygiene Solutions driver holds an enhanced DBS check and carries photo identification. We assign consistent drivers to consistent school routes so that your reception team and designated safeguarding lead always see the same familiar faces. This simplifies your visitor management procedures and supports your single central record.
Yes. We offer term-time flexible scheduling that reduces service frequency during school holidays and increases it during busy periods such as exam season or open days. This ensures your budget is only spent on servicing that is actually needed, rather than paying a flat fee for empty buildings.
We set up a single contract covering every school in your trust. One dedicated account manager coordinates all sites, and you receive one consolidated invoice. Individual schools can have different service mixes and frequencies based on their size and needs, but the trust benefits from centralised procurement, consistent standards, and simplified reporting.
All waste is diverted 100% from landfill through our Go 4 Greener partnership in Derby, where it is processed using Advetec biotechnology and converted into Solid Recovered Fuel (SRF) for energy recovery. This supports your school's eco-council initiatives, green flag award applications, and environmental curriculum. We provide an annual duty of care waste transfer note covering all collections for your records.
Yes. Many primary schools have nursery provision, reception classes with younger children, or SEN facilities with changing areas. We provide dedicated nappy waste bins and scheduled collection services that meet hygiene standards and keep changing areas clean and pleasant for staff and children.
Using the ESPO framework, contract award takes days rather than months. Once agreed, we typically complete the full transition within 14 days — installing new equipment, confirming schedules, and setting up proof-of-service notifications. We coordinate with your outgoing provider to ensure no gap in service.
Contracts typically run on an annual basis with straightforward renewal terms. We keep agreements simple, with clear notice periods and no punitive exit clauses.
Care Homes
8 questionsEvery service visit generates an automatic proof-of-service email, and you receive an annual duty of care waste transfer note covering all collections. Your registered manager receives timestamped documentation showing exactly what was serviced and when — providing the audit trail CQC inspectors look for under the "Safe" key question. Our clinical waste processes align with HTM 07-01 guidelines.
Yes. We provide dedicated male incontinence bins for en-suite bathrooms and communal washrooms, giving residents a dignified and hygienic disposal option for incontinence pads. These are serviced on the same regular cycle as sanitary bins, with the same duty of care documentation.
Every Hygiene Solutions driver holds an enhanced DBS check, wears branded uniform, and carries photo identification. We assign consistent drivers to consistent care home routes so your staff always recognise the same familiar faces — essential for safeguarding in settings with vulnerable adults.
Yes. We provide fully compliant clinical waste collection covering dressings, PPE, contaminated materials, and other clinical waste streams. All collections include colour-coded waste segregation and proper chain-of-custody documentation as required under the Environmental Protection Act 1990, and you receive an annual duty of care waste transfer note covering all collections.
Our drivers are trained to work in care environments. They arrive in branded vehicles, sign in at reception, work quickly and quietly to minimise disruption, and use discrete equipment that does not draw attention. We schedule visits at times that suit your home's routine — avoiding mealtimes and activity periods wherever possible.
We provide programmable air freshener systems and active air purification units. The air purification systems are particularly valuable in care settings as they actively reduce airborne pathogens — helping with infection control in communal washrooms, shared bathing areas, and en-suite facilities.
Yes. If you operate a group of care homes, we set up a single contract covering all sites with one account manager, one invoice, and consistent standards. Individual homes can have different service mixes and frequencies based on their size and resident needs.
We typically complete the full transition within 14 days — installing new equipment, confirming schedules, and setting up proof-of-service notifications. We coordinate with your outgoing provider to ensure zero gap in service, which is critical in a care setting where compliance must be continuous.
Facilities Management
8 questionsYes. In white-label mode, our drivers attend your client sites discreetly as part of your service delivery. Your client sees seamless FM provision, not a separate washroom company. We can tailor the approach — fully white-label, co-branded, or under the Hygiene Solutions brand — depending on your client relationship.
Each of your client sites has its own service schedule, equipment specification, and contact list within our system. Your dedicated account manager coordinates all sites, ensuring each one receives exactly what the individual SLA requires. We provide consolidated reporting for your operations team and individual site data for your contract managers.
Every visit generates an automatic proof-of-service email to your nominated contact (and optionally to your client's contact) and a timestamped service record, and you receive an annual duty of care waste transfer note covering all collections. Monthly summary reports are available for SLA review meetings. All documentation can be formatted to match your reporting templates.
We typically complete new site onboarding within 14 days — site survey, equipment installation, schedule confirmation, and proof-of-service setup. For urgent requirements, we can often mobilise within 7 days. Adding a site to an existing partnership agreement is straightforward and does not require new contract negotiations.
Our core coverage is the Midlands and surrounding regions, but we service sites nationally depending on location and volume. If you have client sites outside our standard area, speak to your account manager — we will confirm coverage and any scheduling considerations.
Yes. All waste is diverted 100% from landfill through our Go 4 Greener partnership in Derby, where it is converted into Solid Recovered Fuel (SRF) for energy recovery. We provide certified waste data, duty of care documentation, and environmental credentials that you can include in tender responses. Many of our FM partners tell us our fully documented landfill diversion is a genuine differentiator at tender stage.
Your dedicated account manager is your single point of contact. If a service issue arises, we respond within the SLA timescales agreed in your partnership terms. We understand that in FM subcontracting, our failure is your failure — so we treat every site with the urgency it deserves.
No. We work with FM companies managing a single site through to those with 100+ locations. The partnership model scales to your needs, so you can start with one site and add more as your portfolio grows.
Hospitality
8 questionsYes. We schedule every visit around your operating hours. Restaurants are typically serviced mid-morning before lunch prep, hotels in early afternoon during low occupancy, and pubs on weekday mornings. We never attend during peak service periods unless specifically requested for emergency callouts.
Yes. We supply a range of equipment suited to different hospitality settings — from robust units for high-footfall pub washrooms to premium, design-led dispensers for boutique hotels and fine dining restaurants. Your account manager will recommend the specification that matches your venue's look and feel.
Yes. Washroom vending machines in bars, nightclubs, and hotels sell convenience items that guests genuinely want. The machines are supplied, stocked, and maintained by us, and you receive a share of the revenue. It is a zero-cost addition that turns your washroom from a cost centre into a small revenue stream.
We adjust service frequency to match your actual demand. Wedding venues, Christmas party destinations, and outdoor event spaces see dramatic seasonal swings — we increase servicing during peak periods and reduce it during quiet months. You pay for what you need, not a flat annual rate.
Yes. Hotel groups, restaurant chains, and pub companies are managed under a single contract with one dedicated account manager. Each venue has its own service schedule and equipment specification tailored to its footfall and style, but you benefit from one invoice, one point of contact, and consistent standards.
We offer a 48-hour emergency response for urgent issues. Call your account manager or our main line on 0800 389 8124 and we will prioritise a callout. For planned events, we can also schedule pre-event service visits to ensure everything is in perfect condition.
Entrance matting traps dirt and moisture at the door, reducing slip risk and protecting your flooring — particularly important in winter months and wet weather. For branded venues, we offer custom logo mats that reinforce your brand at the very first touchpoint. Mats are exchanged and laundered on a regular cycle.
Yes. All washroom waste is diverted 100% from landfill through our Go 4 Greener partnership in Derby, where it is converted into Solid Recovered Fuel (SRF) for energy recovery. We provide documentation that your marketing team can reference in sustainability messaging, environmental policies, and corporate social responsibility reports. For eco-conscious venues, this is a genuine, fully documented story, not greenwash.
Healthcare
8 questionsYes. All clinical waste collection follows HTM 07-01 requirements including colour-coded waste stream segregation, appropriate containment, consignment notes for hazardous waste, and an annual duty of care waste transfer note covering all collections. We maintain full chain-of-custody documentation from your premises to final processing at authorised facilities.
Yes. Hygiene Solutions is approved on ESPO framework 239_20, which is available to all NHS trusts, clinical commissioning groups, GP practices, and other public health bodies. This allows direct contract award without a full tender process, saving months of procurement time whilst maintaining full compliance with NHS standing financial instructions.
Yes. We provide compliant sharps containers and scheduled collection services for GP surgeries, dental practices, clinics, and other healthcare settings that generate sharps waste. All sharps collections include consignment notes and are transported in UN-approved containers to authorised processing facilities, meeting both HTM 07-01 and Hazardous Waste Regulations requirements.
Our air purification units use active filtration technology to reduce airborne pathogens including bacteria, viruses, and fungal spores in enclosed washroom spaces. In healthcare settings, this is particularly valuable in patient washrooms, waiting area facilities, and staff changing rooms where airborne transmission risk is elevated.
Every service visit generates an automatic proof-of-service email to your nominated contact. Clinical waste and sharps collections additionally include consignment notes (for hazardous waste) and duty of care waste transfer notes. All documentation is retained and available for CQC inspection, NHS audit, Environment Agency queries, and internal governance requirements.
Every Hygiene Solutions driver holds an enhanced DBS check, wears branded uniform, and carries photo identification. We assign consistent drivers to consistent healthcare routes so your reception and practice teams always see familiar faces — important in patient-facing environments where trust and security matter.
Yes. We manage multi-site healthcare portfolios under a single contract. GP practice groups, primary care networks, dental corporate groups, and hospital trusts with multiple sites all benefit from centralised account management, consolidated invoicing, and consistent service standards — with individual sites retaining their own schedules and service specifications.
General washroom waste (sanitary bins, paper towels) is classified as offensive/hygiene waste and does not require hazardous waste documentation. Clinical waste (contaminated dressings, PPE, treatment materials) and sharps are classified as hazardous and require consignment notes, specialist containment, and processing at authorised facilities. Hygiene Solutions handles both streams with appropriate documentation and segregation.
Football & Leisure
8 questionsYes. When you become a client, we map your full fixture list and event calendar into a bespoke service schedule. Pre-match servicing is completed before gates open, and post-match waste collection happens within 48 hours. If your schedule changes — cup runs, concerts, community events — we adjust visits accordingly.
No. Hygiene Solutions services Monday to Friday. We schedule visits at the quietest points in your week — early mornings before classes start, pre-match weekday slots ahead of weekend fixtures, or off-peak timings during the day — at no premium. Post-match waste is collected within 48 hours of each fixture.
We specify equipment for surge-volume environments — larger-capacity sanitary bins, high-speed hand dryers, and large-cartridge soap dispensers that will not run empty during peak periods. Pre-match servicing ensures everything is fully stocked and freshly maintained before supporters arrive.
Yes. Many of our leisure clients operate across multiple sites — a stadium, training ground, community sports hub, and gym facilities. We manage all locations under a single contract with one account manager and one consolidated invoice. Sites can be added or removed as needed.
All waste is diverted 100% from landfill through our Go 4 Greener partnership in Derby, where it is processed using Advetec biotechnology and converted into Solid Recovered Fuel (SRF) for energy recovery. We provide an annual duty of care waste transfer note covering all collections, which you can use in sustainability reports and community communications.
Every member of the Hygiene Solutions team holds an enhanced DBS check. Our drivers wear branded uniforms and carry photo ID. For venues with safeguarding requirements — youth academies, community sports programmes, leisure centres — this is essential and non-negotiable for us.
We typically complete the transition within 14 days — surveying your facilities, installing new equipment, confirming service schedules, and setting up proof-of-service notifications. We coordinate with your outgoing provider to ensure zero gap in service.
Yes. We supply and service heavy-duty barrier matting systems designed for high-footfall entrances. These mats control mud, water, and debris from outdoor pitches and car parks, reducing slip risk and keeping washroom areas cleaner for longer between cleans.
Golf Clubs
5 questionsYes. Our executive range includes brushed steel soap dispensers, air freshener systems with quality fragrances, and presentation-grade consumables specifically selected for premium environments. The equipment is designed to complement high-quality interiors rather than look industrial.
Yes. We service both clubhouse washrooms and on-course facilities under a single contract. Our drivers carry access equipment and are briefed on the specific layout and access requirements of your course. One invoice covers everything.
We schedule servicing during your quietest period, typically before the first tee time. Our drivers are briefed on discreet servicing protocols — they park in service areas, work quietly, and avoid blocking member access. Most clubs tell us their members have no idea when servicing happens.
Absolutely. When you provide your competition calendar, we build it into your service schedule. Before major competition days or large society visits, we can arrange additional servicing to ensure washrooms are at their best for peak usage.
All waste is diverted 100% from landfill through our Go 4 Greener partnership in Derby, where it is processed using Advetec biotechnology and converted into Solid Recovered Fuel (SRF) for energy recovery. We provide full duty of care documentation, which is useful if your club has a sustainability policy or members ask questions at the AGM.
Housing
8 questionsYes. Most of our housing clients operate across dozens of sites — sheltered schemes, community rooms, hostels, and housing offices. We manage all locations under a single contract with one account manager and one consolidated invoice. Sites can be added or removed as your property portfolio changes.
Every member of the Hygiene Solutions team holds an enhanced DBS check. This is non-negotiable for us, particularly when our drivers enter buildings where vulnerable residents live. Drivers wear branded uniforms, carry photo ID, and are assigned to consistent routes so residents and scheme managers recognise familiar faces.
Yes. Hygiene Solutions is approved on ESPO framework 239_20, which is available to housing associations, ALMOs, and other registered social landlords. You can award a contract directly without running a full tender process, saving significant procurement time whilst maintaining compliance with your standing financial orders.
When you become a client, we record the access arrangements for every site — entry codes, keysafe locations, fob details, and any site-specific instructions. Our drivers carry this information securely and follow your access protocols at every visit. If codes change, just let your account manager know and we update our records immediately.
Yes. We provide compliant clinical waste collection and disposal for supported living, extra care, and hostel environments where clinical waste is generated in communal areas. All waste is collected in UN-approved containers, transported under ADR regulations, and processed with full duty of care documentation.
Every service visit generates an automatic proof-of-service email to your nominated contacts — typically scheme managers and the central facilities team. You also receive an annual duty of care waste transfer note covering all collections, and regular contract review reports showing service history across your portfolio.
Yes. Male incontinence bins are one of our most requested services for sheltered and extra care housing. We provide discreet, lidded disposal units in male washrooms, serviced on a regular schedule. This is a service that many providers do not offer but is essential in housing for older people.
Using the ESPO framework, a new contract can be awarded in days. Once awarded, we typically complete the transition within 14 to 21 days depending on the number of sites — surveying each location, installing equipment, recording access details, and setting up proof-of-service notifications. We coordinate with your outgoing provider to ensure zero gap in service.
Nurseries
8 questionsYes. Every member of the Hygiene Solutions team holds an enhanced DBS check. Our drivers wear branded uniforms, carry photo identification, and follow your signing-in procedures. We can provide copies of our DBS policy and safeguarding documentation for your Ofsted inspection file on request.
We assess your setting — number of children, age range, and layout — then specify the right number and size of sealed, odour-controlled nappy waste bins. Collections are scheduled at the frequency you need: weekly for smaller settings, twice weekly or more for busy nurseries. Collections are covered by an annual duty of care waste transfer note.
Yes. We supply gentle hand wash formulations suitable for young children, dispensed from age-appropriate units. We also provide antibacterial soap options for staff nappy changing areas where a higher level of hand hygiene is required.
Yes. We supply wall-mounted and free-standing baby changing units that comply with BS EN 12221 safety standards. Units are regularly inspected during service visits, and any worn or damaged components are replaced proactively.
Ofsted expects nurseries to vet all external contractors who enter the premises. We provide enhanced DBS check confirmation, our safeguarding policy, public liability insurance documentation, and waste carrier licence details. Proof-of-service emails create an ongoing record of every visit, showing consistent standards of hygiene maintenance.
Our nappy waste bins are sealed units specifically designed to contain odours. Combined with our programmable air freshener systems, we eliminate the persistent nappy smell that many nurseries struggle with. Regular collection schedules prevent waste from sitting long enough to create noticeable odour.
Yes. If you operate a nursery group across multiple locations, we manage all sites under a single contract with one account manager and one consolidated invoice. Each site has its own service schedule tailored to its size and requirements. Sites can be added or removed as your business grows.
We typically complete the transition within 14 days — visiting your nursery to assess requirements, installing equipment, confirming service schedules, and setting up proof-of-service notifications. We coordinate with your outgoing provider to ensure zero gap in service.
Manufacturing
8 questionsYes. When you become a client, we map your shift patterns and production calendar into a bespoke service schedule. We typically service during the quietest shift changeover to minimise disruption to production. If your patterns change — seasonal peaks, overtime periods, shutdown weeks — we adjust accordingly.
Yes. Our drivers complete site-specific health and safety inductions before their first visit. They carry the required PPE, follow your traffic management plan, and comply with your site access procedures. Safe Contractor accreditation means our health and safety management system has been independently verified.
We manage multi-building sites as standard. Our drivers are briefed on the layout of your site and the location of every washroom facility — production floors, offices, canteens, gatehouses, and welfare units. One contract and one invoice covers everything, regardless of how many buildings you operate.
For manufacturing environments, we specify large-capacity sanitary bins, heavy-duty soap dispensers with industrial hand wash options, large-roll paper systems to reduce changeover frequency, and high-speed vandal-resistant hand dryers. All equipment is selected for durability and capacity rather than aesthetics.
Yes. Our service ensures your washrooms meet the requirements of the Workplace (Health, Safety and Welfare) Regulations 1992. Proof-of-service emails document every visit, creating a verifiable record that demonstrates consistent maintenance standards to HSE inspectors during site visits.
Yes. If your site includes temporary welfare units — for construction phases, expansion projects, or remote areas of the site — we can include these in your service schedule. Units can be added or removed from the contract as your site requirements change.
All waste is diverted 100% from landfill through our Go 4 Greener partnership in Derby, where it is processed using Advetec biotechnology and converted into Solid Recovered Fuel (SRF) for energy recovery. We provide an annual duty of care waste transfer note covering all collections, supporting your waste management reporting and any ISO 14001 environmental management requirements.
We typically complete the transition within 14 to 21 days depending on site size and complexity — conducting a site survey, completing your H&S induction, installing equipment, and confirming service schedules. We coordinate with your outgoing provider to ensure zero gap in service.
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