Terms & Conditions

1. Introduction

These terms and conditions (“Terms”) govern your use of the Hygiene Solutions website at hygienesolutions.org (“the Website”) and, where applicable, the provision of our commercial washroom services.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

The Website is operated by Hygiene Solutions and Systems Ltd, a company registered in England with its registered office at Unit T, Radius Court, Tungsten Park, Hinckley, Leicestershire, LE10 3BE.

2. Use of the Website

You may use our Website for lawful purposes only. You must not use the Website:

• In any way that breaches any applicable local, national, or international law or regulation
• To send, knowingly receive, upload, or download any material that is malicious, harmful, or technologically damaging
• To transmit unsolicited or unauthorised advertising or promotional material
• To impersonate any person or entity or misrepresent your affiliation with any person or entity
• To collect or harvest any information from the Website without our prior written consent

3. Intellectual Property

All content on this Website—including text, images, graphics, logos, icons, and software—is the property of Hygiene Solutions and Systems Ltd or its content suppliers and is protected by UK and international copyright laws.

You may view, download, and print pages from the Website for your own personal or internal business use, provided you do not:

• Modify any content without our written permission
• Use any content for commercial purposes without a licence from us
• Remove any copyright or proprietary notices from any content

4. Website Content

We make reasonable efforts to ensure that the information on our Website is accurate and up to date. However, the content is provided on an “as is” basis and we do not guarantee that it is:

• Complete, accurate, or free from errors
• Suitable for any particular purpose
• Available without interruption

Any pricing, specifications, or service descriptions on the Website are indicative and do not constitute a contractual offer. Specific pricing and terms will be confirmed in writing as part of any service agreement.

5. Service Agreements

The provision of our washroom and waste management services is governed by separate service agreements entered into between Hygiene Solutions and the client. These service agreements contain their own terms and conditions relating to:

• Service scope and delivery schedules
• Pricing and payment terms
• Contract duration and termination
• Equipment supply and ownership
• Waste management responsibilities
• Liability and indemnities

Where there is any conflict between these Website Terms and the terms of a signed service agreement, the service agreement shall prevail.

6. Enquiries and Form Submissions

When you submit an enquiry through our Website (via the contact form, free site survey form, or other means), this does not create a contractual obligation on either party. It is an expression of interest and an invitation to discuss our services further.

We will use the information you provide to respond to your enquiry in accordance with our Privacy Policy.

7. Free Site Surveys

Where we offer a free site survey, this is provided without obligation. The survey is intended to assess your washroom requirements and provide a tailored recommendation. Accepting a free site survey does not commit you to purchasing any services.

8. Limitation of Liability

To the fullest extent permitted by law:

• We exclude all implied conditions, warranties, representations, or other terms that may apply to the Website or any content on it
• We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the Website
• We shall not be liable for any loss of profit, business, data, revenue, goodwill, or anticipated savings

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

9. Indemnity

You agree to indemnify, defend, and hold harmless Hygiene Solutions, its directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of the Website.

10. Third-Party Links

Our Website may contain links to third-party websites for your convenience. We have no control over the content, privacy policies, or practices of those websites and accept no responsibility for them. Your use of third-party websites is at your own risk.

11. Accreditations and Frameworks

References to accreditations, framework agreements, and certifications on our Website (including but not limited to ESPO Framework 239_20, ISO 9001, ISO 14001, and Safe Contractor) are accurate at the time of publication. These accreditations are subject to periodic review and renewal. Current status can be verified upon request.

12. Environmental Claims

Our environmental and sustainability claims, including our zero-to-landfill and energy recovery commitments, are based on our current waste processing methods and partnerships. We provide supporting documentation (duty of care waste transfer notes, eco impact reports) to clients on request.

13. Modifications to Terms

We reserve the right to amend these Terms at any time. Changes will be posted on this page with a revised “last updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms, please contact us: