ESPO Framework Approved. Schools & councils can procure directly. Learn more →
About Us

26+ Years of Washroom Excellence

Founded in 1999, Hygiene Solutions has grown from a single-person operation into one of the Midlands’ most trusted commercial washroom services providers—pioneering genuine zero-to-landfill processing.

Our Story

Built on Experience, Driven by Values

Tracey Jackson founded Hygiene Solutions in 1999 with a clear vision: to deliver commercial washroom services that genuinely prioritise environmental responsibility—not just on paper, but in practice.

With over 30 years of personal experience in the washroom hygiene industry, Tracey understood that too many “eco-friendly” claims in the sector were vague and unverifiable. She set out to change that.

Today, Hygiene Solutions diverts 100% of the washroom waste we collect from landfill. Our partnership with Go 4 Greener in Derby means your sanitary and clinical waste is processed locally using Advetec biotechnology and converted into Solid Recovered Fuel (SRF) for energy recovery—backed by full duty of care documentation, including an annual waste transfer note.

From our base at Tungsten Park in Hinckley, Leicestershire, we now serve thousands of washrooms across the Midlands and beyond, supported by a fleet of 30+ service vans and a team that takes genuine pride in what they do.

We are a local family business, and that shows in the relationships we build. Some of our customers have been with us for over 20 years — and we measure ourselves on a 95% completion rate across more than 270 tracked jobs, never using agency drivers and never letting a familiar face slip from the route.

26+
Years in Business
30+
Service Vans
0
Waste to Landfill
95%
Job Completion Rate (270+ tracked)
Mission & Values

What We Stand For

Every decision we make is guided by three core principles that have defined Hygiene Solutions since day one.

Genuine Sustainability

Genuine zero-to-landfill processing. Through our partnership with Go 4 Greener, washroom waste is converted into Solid Recovered Fuel (SRF) for energy recovery. Verifiable, auditable, and transparent.

💪

Uncompromising Compliance

An annual duty of care waste transfer note covering all collections. Licensed waste carrier status. Registered waste transfer station. Your compliance files are always audit-ready.

🤝

People-First Service

Low staff turnover means consistent service from familiar faces. DBS-checked, uniformed drivers who carry photo ID and know your site. No agency staff, no strangers, no surprises.

Our People

Meet the Team

The people behind Hygiene Solutions bring decades of combined experience in washroom hygiene, facilities management, and customer service.

Management Team

TJ 📷

Tracey Jackson

Managing Director

Founder of Hygiene Solutions with over 30 years of experience in the washroom hygiene industry. Tracey established the company in 1999 and has built it into one of the Midlands’ leading washroom services providers, pioneering genuine zero-to-landfill processing.

JO 📷

Jason O’Grady

Finance Director

Overseeing the financial strategy and operations of Hygiene Solutions, Jason ensures the company maintains its competitive pricing whilst delivering exceptional service quality across all contracts.

TC 📷

Trudi Colledge

Business Development Manager

Trudi leads new business growth and strategic partnerships, working closely with clients to develop bespoke washroom hygiene solutions tailored to their specific needs and sustainability goals.

ST 📷

Steven Turner

Operations Manager

Steven manages the day-to-day operations, overseeing the fleet of 30+ service vans and ensuring every collection and service visit meets our exacting standards for compliance and quality.

Customer Service & Accounts

TC 📷

Tammy Cakebread

Regional Account Manager

Tammy manages key accounts across the Midlands, ensuring clients receive proactive support and seamless service delivery tailored to their operational requirements.

RS 📷

Raheena Sacranie

New Business Executive

Raheena works with prospective clients to understand their washroom challenges and demonstrate how Hygiene Solutions can deliver measurable improvements in hygiene, compliance, and sustainability.

KL 📷

Kelsey Loizou

Regional Account Manager

Kelsey provides dedicated account management, building long-term relationships with clients and ensuring their washroom services evolve as their needs change.

KL 📷

Kerry Love

Customer Support

Kerry is a key point of contact for day-to-day service queries, ensuring every client request is handled promptly and efficiently with a personal touch.

ER 📷

Emily Reade

Customer Support

Emily supports clients with scheduling, service adjustments, and general enquiries, helping to maintain the high level of responsiveness that Hygiene Solutions is known for.

LM 📷

Lynn Malyon

Accounts Manager

Lynn manages invoicing, billing, and financial queries, ensuring transparent and accurate account management for all clients.

🚚

Our Service Fleet

Field Team

Our Service Technicians

Our field team of service technicians covers the Midlands and beyond, operating from our Hinckley base. Every technician is enhanced DBS-checked, uniformed, and carries photo ID. Low staff turnover means your regular driver knows your site, your team, and your washroom layout.

  • 30+ service vans operating daily from our Hinckley base
  • Enhanced DBS-checked and photo-ID carrying — safeguarding is non-negotiable
  • Low staff turnover — consistent drivers who know your site
  • Uniformed with photo ID — professional, identifiable, and accountable
  • Proof-of-service emails sent after every visit
Accreditations

Trusted & Accredited

Our certifications demonstrate our commitment to quality, safety, and environmental standards.

🎯

ESPO Framework

Approved supplier on the ESPO Framework Agreement 239_20 for washroom services. Public sector organisations can procure directly.

📋

ISO 9001

Certified quality management system ensuring consistent service delivery and continuous improvement across all operations.

🌿

ISO 14001:2015

Certified environmental management system—demonstrating systematic control of our environmental impact and continual improvement of our sustainability performance.

🛡

Safe Contractor

Accredited for health and safety compliance, giving clients confidence that our teams meet rigorous safety standards on site.

Licensed Waste Carrier

Fully licensed by the Environment Agency to collect, transport, and transfer waste. Registered waste transfer station at our Hinckley base.

If You Have a Washroom, We Can Help.

One washroom or one hundred. Book a free site survey and we will assess your setup, advise on the right products, and put together a competitive quote. No obligation, no hard sell.

HS

Hygiene Solutions

We typically reply within a few minutes

Hi there! 👋 Got a question about washroom services, need a quick quote, or want to book a free site survey? We're here to help.Now