We’re not a national conglomerate with a call centre you can’t reach. We’re a Midlands-based, owner-managed business that has been delivering commercial washroom services since 1999—and we do things differently.
Nine genuine differentiators that set us apart from national providers and local competitors alike.
Most washroom services companies claim to be “zero-to-landfill,” but virtually all of them operate at the recovery level of the waste hierarchy—meaning they incinerate your waste and burn it for energy. Hygiene Solutions operates one tier higher, at the recycle level. Through our partnership with Go For Green in Derby, your sanitary and clinical waste is genuinely recycled into new products rather than being burned and reduced to ash. This distinction matters enormously for your carbon footprint, your ESG reporting, and the credibility of your sustainability claims. When auditors or stakeholders ask where your waste actually goes, we can provide verifiable documentation proving it was recycled—not simply destroyed at a slightly higher temperature than landfill.
Our promise is simple: we answer the phone and we turn up. It sounds basic, but if you’ve ever dealt with a national provider, you’ll know how rare this actually is. Our service technicians achieve a 98% daily completion rate on scheduled visits—meaning virtually every site on the day’s route gets serviced as planned. When issues do arise, we communicate proactively rather than leaving you wondering where your driver is. Our office team answers calls directly—no call centres, no automated menus, no being put on hold for forty minutes. If we miss a scheduled visit for any reason, we guarantee a re-service within 24 hours and credit the visit. Reliability is not an aspiration for us; it is a measurable, trackable commitment.
Every single member of our team holds an enhanced DBS check—not just the ones who visit schools or healthcare settings. This is a blanket policy, not a selective one. Many of our competitors only DBS-check staff assigned to sensitive environments, which means the driver servicing your office today might not have been vetted to the same standard as the one servicing a hospital tomorrow. We don’t operate that way. Our service technicians work consistent, assigned routes so you see the same familiar faces each visit. Low staff turnover means your driver knows your site, knows your preferences, and knows where every unit is located. No agency staff, no strangers, no surprises—just trusted, vetted professionals who take pride in the service they deliver.
After every visit, your designated contact receives a proof-of-service email confirming exactly what was done, when it was done, and by whom. No more wondering whether your washrooms were actually serviced today. Our system provides a live dashboard so you can see your service history, upcoming schedules, and any notes from your technician at any time. Every collection, swap, and installation is logged digitally, creating a complete audit trail that satisfies compliance requirements and gives facilities managers genuine visibility over their washroom services. This level of transparency is virtually unheard of among national providers, where getting a straight answer about whether a visit actually happened can take days of chasing.
Hygiene Solutions is an approved supplier on the ESPO Framework Agreement 239_20 for washroom services. This means public sector organisations—including councils, NHS trusts, universities, schools, and emergency services—can procure our services through direct award without running a separate tender process. The ESPO framework has already done the due diligence on pricing, quality, and compliance, saving your procurement team significant time and resource. For public sector buyers, this represents the fastest, most compliant route to switching washroom services providers. Private sector organisations also benefit from the confidence that comes with knowing our pricing and service standards have been independently benchmarked and validated by one of the UK’s largest purchasing consortia.
Unlike many competitors who simply collect waste and hand it off to a third party, Hygiene Solutions operates a fully licensed waste transfer station at our Hinckley headquarters. This means we maintain complete chain of custody over your waste from the moment it leaves your premises to the moment it arrives at our recycling partner. Our waste carrier licence and transfer station registration are both issued by the Environment Agency, ensuring full regulatory compliance at every stage. This matters because it gives you a clear, documented, and legally compliant audit trail for every single collection. Your duty of care obligations are met comprehensively, and your compliance files are always audit-ready—something that genuinely matters when the Environment Agency comes knocking.
If you’ve ever received an invoice from PHS or a similar national provider, you’ll know the pain of trying to decipher what you’re actually being charged for. Multiple line items, unclear descriptions, unexpected charges for things you didn’t know were billable—it’s a common frustration among facilities managers across the country. Hygiene Solutions takes a fundamentally different approach. Our invoices are clear, simple, and transparent. You’ll see exactly what services you received, at the prices you agreed, with no hidden extras or surprise line items. If something changes, we tell you in advance. If you have a query, you can call our accounts team directly and speak to a real person who knows your account. Straightforward billing might not sound revolutionary, but in this industry, it genuinely is.
Hygiene Solutions was established in 1999 by Tracey Jackson, who brought over 30 years of personal experience in the washroom hygiene industry. Twenty-six years later, we’re still here—still owner-managed, still growing, and still delivering the same hands-on, personal service that defined us from day one. In an industry where companies come and go, or get swallowed up by national conglomerates, our longevity speaks volumes about financial stability, customer retention, and consistent service quality. We’ve weathered recessions, a pandemic, and every challenge in between. Our clients stay with us because we deliver what we promise, year after year. That kind of track record cannot be manufactured or marketed into existence—it can only be earned.
Our commitment to sustainability extends beyond waste processing into the products we supply. We partner with Northwood Hygiene Products for our toilet tissue and paper systems—a UK manufacturer producing high-quality paper products from recycled fibres. Our entrance matting includes EcoNyl options made from regenerated nylon, including reclaimed fishing nets and other post-consumer waste. Many of our dispensers are manufactured from recycled plastics. This means the products in your washrooms have a lower environmental footprint before they even reach end of life. When combined with our recycle-level waste processing, you get a genuinely circular approach: sustainable products in, recycled materials out. It’s an end-to-end sustainability story that withstands scrutiny and adds real substance to your environmental reporting.
We switched from a national provider three years ago and the difference is night and day. Hygiene Solutions actually answer the phone, turn up when they say they will, and our washrooms have never been better maintained.
Other providers lock you into complicated contracts with hidden terms you cannot escape from. We guarantee 100% satisfaction in the first 3 months. If not, terminate and we'll uplift all equipment at no cost. If we miss a scheduled visit, we'll re-service within 24 hours and credit the visit. If you're not happy with any product or service, we'll replace or resolve it within 48 hours. That's a promise, not small print.
One washroom or one hundred. Book a free site survey and we will assess your setup, advise on the right products, and put together a competitive quote. No obligation, no hard sell.
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