How a long-standing ESPO framework partnership delivers compliant, zero-to-landfill washroom services across 40+ council buildings.
Public sector washroom services require a level of compliance, reliability and accountability that many commercial providers struggle to meet. Stafford Borough Council manages a diverse portfolio of over 40 buildings — from civic offices and leisure centres to public libraries and community halls — each with unique washroom requirements and usage patterns.
The council needed a single provider who could deliver a fully managed, compliant washroom service across its entire estate whilst meeting stringent procurement rules and sustainability commitments.
Hygiene Solutions was appointed through an ESPO framework direct award — a compliant procurement route that allows public sector organisations to engage approved suppliers without the cost and delay of a full tender process. This partnership, which began in 1999, has been renewed continuously for over 26 years.
Every service is delivered by our own directly employed engineers — never subcontractors — ensuring consistent quality, DBS-checked personnel, and accountability at every visit. Our 30+ vehicle fleet enables efficient routing across the council's estate with minimal missed appointments.
The partnership between Hygiene Solutions and Stafford Borough Council stands as one of the longest-running washroom service contracts in the Midlands public sector. Over more than two decades, the relationship has delivered measurable, sustained results.
The council's facilities management team regularly cites Hygiene Solutions as one of their most reliable contracted service providers. The partnership has survived multiple changes in council administration, budget restructures, and evolving regulatory requirements — a testament to the quality and consistency of service delivery.
This case study demonstrates that long-term partnerships built on compliance, transparency and genuine service excellence deliver far greater value than the lowest-price-wins approach that too often characterises public sector procurement.
Hygiene Solutions has been our washroom services provider for over two decades, and the consistency of their service is remarkable. They understand the unique pressures of local government — tight budgets, public accountability, and the absolute necessity of compliance. We have never had a single regulatory issue with our washroom waste, and that peace of mind is invaluable.
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